Why Shop Us?

We want to ensure that you have the best possible shopping experience. At us.shop.ecco.com we offer the widest collection of ECCO products that are in-stock and ready to ship to you within 1 - 2 business days, online exclusives and a new pre-order shopping feature. We believe that your shopping experience should be easy and we are here to help you shop with full confidence. We offer extended customer service hours, as we find many customers simply need help selecting the right size or color. For your convenience, you can also shop us on your mobile phone or tablet. Look for new services that will be coming soon.
For faster checkout, you can register on our website and create an account. We also invite you to write a product review after your purchase. We welcome honest feedback and so do our customers. We are your official online ECCO store.

Payment Methods

We accept the following methods of payment.

When placing an order on us.shop.ecco.com, your payment will be processed when your order is shipped. Your transaction is always secure. At this time eccousa.com only ships domestically and we can only accept orders paid with credits cards drawn on US banks. Our customer service team is here to assist you with any questions to make your shopping experience - exceptional.

Shipping

We want your shopping experience to be easy and enjoyable. We make every effort to ship your order as quickly as possible. Shipping charges are based on order merchandise value and a flat rate shipping fee. Click here to view our flat rate shipping chart. Merchandise ordered on us.shop.ecco.com is shipped via UPS Standard. For all standard shipping orders, we utilize UPS Surepost. UPS Surepost packages are picked up from our warehouse by UPS and delivered directly to your local post office for final delivery by your local postal carrier. Standard shipping usually arrive 7-10 days after processing your order; this may vary depending on your location. If you need your order more quickly or if there is no postal delivery in your area please choose a shipping option better suited for your needs either UPS Ground, 2nd Day Air or Overnight. We regret, at this time orders are not processed on Saturdays, Sundays or national holidays. Express shipping is available at an additional charge. For express delivery, orders must be placed by 12:00 pm EST to be shipped same day. Orders placed after 12:00 pm EST will ship the following business day. UPS delivers Monday through Friday.

Click here for additional details on our Shipping and Returns Policies

Returns

If for any reason you are not satisfied with your purchase, you may return it for an exchange or refund of the purchase price, less all shipping charges. At this time, us.shop.ecco.com can only accept returns purchased through our website. All purchases made through a participating ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Click here for additional details on our Shipping and Returns Policies. Click here for a returns label.

FAQs

Q. What are your customer service hours?

Our Customer Service Team is available to help you shop. Have a question about size, fit, style, color, anything at all - we are happy to help! Call 1-877-240-2365 during the hours of Monday - Friday 9:00am - 9:00pm EST and Saturday - Sunday 12:00pm - 7:00pm EST or email us at We always welcome feedback or suggestions too.

Q. Does ECCO collect sales tax?

ECCO is required by law to collect applicable sales tax on all purchases shipped to states in which ECCO has a physical location or its affiliates operate in. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax rate in that area and the total dollar amount of your order. Some states regulate that we must charge tax on the shipping charges as well.

Q. Do you have a warranty on your products?

Yes, ECCO has a 1 year limited warranty that all of our products are free from any manufacturing or material defects. But this isn't a guarantee against wear and tear. If you have any questions about a product you bought at us.shop.ecco.com please contact us.

Q. Can you ship my shoes internationally?

No, at this time us.shop.ecco.com only ships domestically. ECCO can only accept orders paid with credit cards drawn on US banks.

Q. How do I check on the status of my order?

Use our Order Status link located in the header menu and enter your order number, or you can enter your email address and see your entire order history.

Q. What if I have a problem with an order I've received?

If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can call us at 1-877-240-2365 or email us at eccousa@ecco.com.

Q. How do I find out where my nearest ECCO distributor is?

ECCO has a country wide network of distributors. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.

Q. Are ECCO shoes waterproof?

Only ECCO Shoes that are made with Gore-Tex ™ lining are waterproof.

Q. How can I best prevent my ECCO shoes from losing their original shape?

This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather. 

Q. Can I wash my shoes?

This is not a good idea. Laundry soap will remove the softening agents in the leather and the leather would become hard and shrink.

Q. What should I do if my shoes do become wet?

Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them. 

Q. What size should I order?

ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size. 

Q. How can I return my order?

Just send your unused and unworn items to us within 60 days of shipment with the return receipt which was on the back of the packing slip included in your shipment or use a return form. You may return it for an exchange or refund of the purchase price you paid minus all shipping charges. Us.shop.ecco.com can only accept returns purchased through us.shop.ecco.com. 

Q. Where can I get new shoe laces?

ECCO does not stock the original laces for all shoes; however we can send you a replacement lace. Please email your requests to eccousa@ecco.com. You can also find many laces at www.shoelacesexpress.com.

Q. Can I use a prepaid credit card to purchase?

Unfortunately no, us.shop.ecco.com does not accept prepaid credit cards on our website due to our selected fraud filters. 

Q. Can you ship my shoes internationally?

No, at this time eccousa.com only ships domestically. ECCO can only accept orders paid with credits cards drawn on US banks.

Q. Do ECCO shoes come in various widths?

ECCO's line of shoes utilizes a unique type of fit. Due to this our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit". Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.

Q. How long will it take to get my order?

Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 72 business hours of receipt. UPS standard delivery will arrive within 7-10 business days of shipment. ECCO does not process orders on Saturdays, Sundays or holidays. For Express delivery, orders must be placed by 12:00 pm EST to be shipped same day. Orders placed after 12:00 pm EST will ship the following business day. UPS shipping schedule is Monday through Friday.

Contact Customer Service

Our Customer Service Representatives are here to help. Email or call us at 1-877-240-2365.

Customer Service Hours
Monday - Friday 9 am - 9 pm EST
Saturday - Sunday 12 pm - 7 pm EST

Order Status/History

Check on the status of your order or review past purchases.

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