Returns Details:

RETURN BY MAIL

If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. At this time, us.shop.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.

Click here for a returns form

Returns should be shipped within 60 days of the original shipment with the receipt from your us.shop.ecco.com purchase. Items should be unused and unworn in order to be accepted for a refund. We will issue you a credit to your credit card. We can only issue credit to the credit or debit card used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.shop.ecco.com returns must be sent back using your returns label that was included in your original shipment.Click here for a returns form.

Please contact Customer Service with any questions at 1-877-240-2365 Mon-Thurs 9am - 7pm EST, Fri 9am - 5pm EST or Sat 10am - 4pm. Returns should be sent to:

ECCO Internet, Inc.
16 Delta Drive
Londonderry, NH 03053
Attn: Returns Department

LOYALTY MEMBER FREE RETURN:

Loyalty member orders will receive a UPS pre-paid return label on your packing slip. This pre-paid label is valid for 60 days. Enclosed your items and a completed Return Form in a secure package. Place the return label on the outside of the package. Bring your package to a local UPS drop off box or to a UPS store. Please note that the return label is for domestic returns only. Any returns coming from outside of the USA must be paid by the sender.

DEFECTIVE ITEMS:

If you feel that your product is defective and you are unable to return it to the original place of purchase, please call 1-877-240-2365 for a postage pre-paid pouch. You can send your shoes using this pouch and shoes will be inspected for manufacturing defects. We pride ourselves in our quality and we want to ensure that you have the best possible experience shopping with us.

RETURN TO STORE:

You can return your ECCO online purchase to an ECCO Retail Store or ECCO Outlet. Non-participating stores are: ECCO Shoes Rancho Cucamonga in Rancho Cucamonga, CA, ECCO Shoes Scottsdale in Scottsdale, AZ, ECCO Shoes Aventura in Miami, FL, ECCO Shoes Boca Town Center in Boca Raton, FL, ECCO Shoes Millenia in Orlando, FL and ECCO Palm Beach Gardens in Palm Beach Gardens, FL. Please note that all eccousa.com returns must be returned to an ECCO owned retail store, not just a retail store that carries ECCO shoes. Please bring the following items with you when following items with you when returning to an ECCO store:

  • Order and email shipping confirmation
  • Packing list that was included with your purchase
  • The merchandise in unworn condition and in the original box
  • Valid ID
  • Your original form of payment. PayPal orders will be given store merchandise credit only

 

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