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Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 72 business hours of receipt. Standard delivery will arrive within 7-10 business days of shipment. ECCO does not process orders on Saturdays, Sundays or holidays. Shipping schedule is Monday through Friday.
You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID and we will process your request. ECCO owned and operated stores returns are limited to 2 pairs per day per customer. See our return policy for more information.
For Buy Online and Pick Up In Store, any store associate can help you process the return, just bring the order confirmation number and a valid government-issued photo ID, such as driving license or passport.
Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com. Please bring the following items with you when returning to an ECCO store:
- Order and email shipping confirmation
- Packing list that was included with your purchase
- The merchandise in unworn condition and in the original box
- Valid ID
- Your original form of payment.
Please note: PayPal orders will be given store merchandise credit only
If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can email us at eccousa@ecco.com.
Unfortunately, Gift Cards cannot be used as a payment method on our website. You are welcome to use our ECCO Gift Cards in our physical stores.
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