ECCO LIMITED WARRANTY INFORMATION


ECCO’s One-Year Limited Warranty applies solely to ECCO products purchased at our website, us.shop.ecco.com, or from authorized ECCO retailers. The One-Year Limited Warranty is void if purchased from an unauthorized dealer.

ECCO’s One-Year Limited Warranty Covers the Following

  • Stitching
  • All hardware – eyelets, hooks, buckles and ornaments
  • Quality of leather – inconsistencies resulting in premature wear patterns
  • GORE-TEX guaranteed to be waterproof for the lifespan of the product
  • Attachment of soles to upper and of components of soles to one another
  • Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

The Following are NOT Covered under ECCO’s One-Year Limited Warranty:

  • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
  • Any alterations such as heel taps or resoling
  • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
  • Leather not properly treated to keep from drying out
  • GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
  • Separation of soles or sole components due to being caught, hooked, snagged or cut
  • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
  • Poor fit

Please contact our customer service team at 877-240-2365.

 

< Back to ECCO Site Map