ECCO’s One-Year Limited Warranty applies solely to ECCO products purchased at our website,, or from authorized ECCO retailers. The One-Year Limited Warranty is void if purchased from an unauthorized dealer.

ECCO’s One-Year Limited Warranty Covers the Following

  • • Stitching
  • • All hardware – eyelets, hooks, buckles and ornaments
  • • Quality of leather – inconsistencies resulting in premature wear patterns
  • • GORE-TEX guaranteed to be waterproof for the lifespan of the product
  • • Attachment of soles to upper and of components of soles to one another
  • • Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

The Following are NOT Covered under ECCO’s One-Year Limited Warranty:

  • • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation
  • • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
  • • Leather not properly treated to keep from drying out
  • • GORE-TEX failure due to complete submersion in water or allowing the water to seep over the top of the footwear
  • • Separation of soles or sole components due to being caught, hooked, snagged or cut
  • • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation
  • • Poor fit

Please contact our customer service team at 877-240-2365.



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