ECCO USA Shipping Chart
***Shipping rates on all orders are based on the merchandise subtotal, which is before any promotional discounts.
***Alaska/Hawaii - All orders are sent via FedEX 2nd Day or overnight per the rates listed in the table above.
Shipping and Returns Details:
A street address is required for all delivers. We cannot ship to a PO Box or to military APO/FPO addresses. At this time we only ship merchandise within the continental US, Alaska and Hawaii. Additional charges may be applied to orders shipped to Alaska and Hawaii. We are unable to ship to Puerto Rico and other US territories.
For Express delivery, orders must be placed by 9:30 am EST to ship same day. Orders placed after 9:30 am EST will ship the following business day. Please note that FedEx only delivers express shipments Monday through Friday. Therefore Express delivery orders placed on Fridays will not be delivered until the following week.
If for any reason you are not satisfied with your purchase, you may return it for an exchange or refund of the purchase price you paid minus all shipping charges. At this time, us.shop.ecco.com can only accept returns purchased through our website. All purchases made through a participating ECCO retailer or an ECCO retail store should be returned to their original place of purchase.
Returns should be shipped within 60 days of the original shipment with the receipt from your us.shop.ecco.com purchase. Items should be unused and unworn in order to be accepted for an exchange or refund. We will issue you a credit to your credit or debit card or send the replacement item you requested for any exchanges. We can only issue credit to the credit or debit card used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.shop.ecco.com returns must be sent back using your returns label that was included in your original shipment. Click here for a returns label. Participating ECCO retailers and ECCO retail stores cannot accept us.shop.ecco.com returns at this time.
Please contact Customer Service with any questions at 1-877-240-2365 between 9:00am and 9:00pm EST. Returns should be sent to:
ECCO Internet, Inc.
16 Delta Drive
Londonderry, NH 03053
Attn: Returns Department
If you feel that your product is defective and you are unable to return it to the original place of purchase, please call 1-877-687-4631 for a postage pre-paid pouch. You can send your shoes using this pouch and shoes will be inspected for manufacturing defects. We pride ourselves in our quality and we want to ensure that you have the best possible experience shopping with us.