ECCO USA Shipping Chart
***Shipping rates on all orders are based on the merchandise subtotal, which is before any promotional discounts.
***Alaska/Hawaii - All orders are sent via UPS 2nd Day or overnight per the rates listed in the table above.
Shipping and Returns Details:
A street address is required for all deliveries. We cannot ship to a PO Box or to military APO/FPO addresses. At this time we only ship merchandise within the continental US, Alaska and Hawaii. Additional charges may be applied to orders shipped to Alaska and Hawaii. We are unable to ship to Puerto Rico and other US territories.
For express delivery, orders must be placed by 12:00 pm EST to ship same day. Orders placed after 12:00 pm EST will ship the following business day. Please note that UPS only delivers express shipments Monday through Friday. Therefore express delivery orders placed on Fridays will not be delivered until the following week.
All qualifying Loyalty Member orders will receive free ground shipping. Not a member? Join now!
RETURN BY MAIL
If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. At this time, us.shop.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.
You can return your us.shop.ecco.com purchase at any local ECCO retailer, click here for your local ECCO store. When returning your merchandise please have the following information with you: Order and shipped confirmation as sent you via the us.shop.ecco.com, packing list that came with your purchase and method of payment. If PayPal was the form of payment then a store credit will be given. If you received your item as a gift, simply follow the instructions above and we will provide you a refund in the form of a merchandise credit or complete your exchange.
Returns should be shipped within 60 days of the original shipment with the receipt from your us.shop.ecco.com purchase. Items should be unused and unworn in order to be accepted for a refund. We will issue you a credit to your credit card. We can only issue credit to the credit or debit card used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.shop.ecco.com returns must be sent back using your returns label that was included in your original shipment.Click here for a returns form.
Please contact Customer Service with any questions at 1-877-240-2365 M-F 9:00am and 9:00pm EST or S-S 12-7pm. Returns should be sent to:
ECCO Internet, Inc.
16 Delta Drive
Londonderry, NH 03053
Attn: Returns Department
LOYALTY MEMBER FREE RETURN:
As of 6/20/2014 all qualifying loyalty member orders will receive a UPS pre-paid return label on your packing slip. This pre-paid label is valid for 30 days. Enclosed your items and a completed Return Form in a secure package and place the return label on the outside of the box. Bring your package to a local UPS drop off box or to a UPS store. Please note that the return label is for domestic returns only. Any returns coming from outside of the USA must be paid by the sender.
If you feel that your product is defective and you are unable to return it to the original place of purchase, please call 1-877-687-4631 for a postage pre-paid pouch. You can send your shoes using this pouch and shoes will be inspected for manufacturing defects. We pride ourselves in our quality and we want to ensure that you have the best possible experience shopping with us.
RETURN TO STORE:
You can return your ECCO online purchase at a participating ECCO retailer stores or outlet. Use the store locator to find the retail closest to you. Please bring the following items with you when following items with you when returning to a store:
- Order and email shipping confirmation
- Packing list that was included with your purchase
- The merchandise in unworn condition and in the original box
- Valid ID
- Your original form of payment. PayPal orders will be given store merchandise credit