If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. Items should be unused and unworn in order to be accepted for a refund. We will issue you a credit to your credit card. At this time, us.shop.ecco.com can only accept returns purchased through our website. All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase.
Click here for a returns form
Returns should be shipped within 60 days of the original shipment with the receipt from your us.shop.ecco.com purchase. We can only issue credit to the credit or debit card used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. Shipping and handling charges are not refundable. All us.shop.ecco.com returns must be sent back using your returns label that was included in your original shipment. Click here for a returns form.
Please contact Customer Service with any questions at 1-877-240-2365 Mon-Fri 9am - 6pm EST or Sat and Sun Closed. Returns should be sent to:
ECCO Internet, Inc.
16 Delta Drive
Londonderry, NH 03053
Attn: Returns Department
Loyalty member orders will receive a UPS pre-paid return label on your packing slip. This pre-paid label is valid for 60 days. Enclosed your items and a completed Return Form in a secure package. Place the return label on the outside of the package. Bring your package to a local UPS drop off box or to a UPS store. Please note that the return label is for domestic returns only. Any returns coming from outside of the USA must be paid by the sender.
If you feel that your product is defective and you are unable to return it to the original place of purchase, please call 1-877-240-2365 for a postage pre-paid pouch. You can send your shoes using this pouch and shoes will be inspected for manufacturing defects. We pride ourselves in our quality and we want to ensure that you have the best possible experience shopping with us.
You can return your ECCO online purchase to any of our company owned ECCO Retail Store or ECCO Outlet.
There are 4 Franchise ECCO stores that do not accept returns from eccousa.com or us.shop.ecco.com:
Independent retailers that carry ECCO shoes do not accept returns from eccousa.com or us.shop.ecco.com.
Please bring the following items with you when returning to an ECCO store:
< Back to Customer Center Page
< Back to ECCO Site Map