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We are pleased to offer you the widest selection of ECCO footwear and accessories, and pride ourselves in offering exceptional service.

Joining our loyalty program is easy and you will start enjoying exclusive online shopping benefits right away. Our latest benefit offers you Free Shipping and Free Returns* to make shopping with us enjoyable.

My ECCO Loyalty Benefits* Include:

  • FREE UPS Ground Shipping and Returns on Qualified Purchases
  • Advance notice on new collections, pre-order opportunities, sale events and more...
  • Special surprise loyalty offers
  • Coming soon - personalized shopping recommendations

As a Loyalty Member, we invite you to visit an ECCO Retail Store for a complimentary shoe shine and a one-on-one fit and style consultation to give you confidence in the best footwear choice for your lifestyle and needs.*

When you shop us online, we make every effort to offer you fast shipping. Your order will ship within 1-2 business days.

If you have any questions about this program, please contact our Customer Service Department today.

Returning Made Easy

Did you know that ECCO has retail stores? For your convenience, you can return your online purchase to any of our ECCO Retail and Outlet stores in the United States. Please bring your email order confirmation, packing slip, the credit card you used to make the purchase and a valid photo ID. For more details, click here

* Free shipping and free returns are eligible when shopping on or To qualify for free returns, your order must be returned within 30 days from the date of purchase. Your order will arrive with UPS pre-paid return label that is valid for 30 days. Orders placed using any form of discount or promotional code are ineligible for any and all MY ECCO benefits. Complimentary shoe shine not available at the following ECCO store locations: ECCO Shoes Rancho Cucamonga in Rancho Cucamonga, CA, ECCO Shoes Scottsdale in Scottsdale, AZ, ECCO Shoes Aventura in Miami, FL, ECCO Shoes Boca Town Center in Boca Raton, FL, ECCO Shoes Millenia in Orlando, FL and ECCO Palm Beach Gardens in Palm Beach Gardens, FL.